ServiceNow

Oleria provides adaptive and autonomous access security that sets your business free. As part of that promise, we provide deep integration of your ServiceNow application into the Oleria platform. This document provides step-by-step guidance for integrating your ServiceNow application instance with your Oleria workspace.

Prerequisites

• Admin user role
• Oleria ServiceNow application Update Set

Elevate Role to Admin

Log in to your ServiceNow instance and elevate your role to Admin.

Upload the Oleria Update Set

1. Open Retrieved Update Sets

   Navigate to All → search and select Retrieved Update Sets.

   
2. Import the update set

   Select Import Update Set from XML.

   
3. Upload the Oleria update set

   Upload the Oleria update set by selecting Choose file and Upload.

   
4. Select the uploaded update set

   A successful file upload will take you to the Retrieved Update Sets page. Select the uploaded Oleria update set file.

   
5. Preview the update set

   Select Preview Update Set.

   
6. Confirm the preview

   The update set preview should run successfully. Close the Update Set Preview window.

   
7. Commit the update set

   Select Commit Update Set and ensure it runs successfully.

   
8. Verify customer updates

   You should find 55 customer updates.

   

   Reach out to the Oleria team if you don’t see 55 customer updates.
9. Confirm the commit

   A successful update set commit shows a timestamp in the committed column.

   

Connect ServiceNow to Oleria

1. Open the integration

   Go to your Oleria workspace, select Integrations → select ServiceNow.

   
2. Authenticate

   Provide your ServiceNow instance URL and select Authenticate.

   
3. Confirm the connection

   A newly integrated ServiceNow instance will be available in your Oleria workspace connected integrations.

   

Contact us

For questions about this integration, contact us at [e-mail].